Order details

1 The form

Click Install on the program. Order details opens with the questions your IT department has set up for it. Answer them and click Add to basket.

The Order details form with fields for licence key, plug-in pack, location, shared mailbox, licence type, licence agreement and cost centre owner, and Cancel and Add to basket buttons — Order details. Every program has its own questions.

Each field has a name, often a short explanation under it, and a small tag on the right that says what kind of field it is.

Fields marked with a red * are required; the others you can leave empty.

Nothing is ordered yet when you click Add to basket: the program and your answers wait in the basket until you check out. Cancel or × closes the form without adding anything.

Your answers go with the order to the approvers, who see them under Show details.

2 Kinds of fields

Tag	How you answer
TextBox	Type the answer. Some fields need a certain number of characters, such as a licence key; the form tells you if yours is too short.
CheckBox	Tick Yes. A required tick box, such as a licence agreement, must be ticked before you can order.
DropDown	Pick from a list. Start typing to narrow it; the list shows the entries that contain what you type.
AD-DropDown, SCCM-User-DropDown	Pick a person. Type part of the name to find them.
Office365-DropDown	Pick from your organisation's Microsoft 365, for example a mailbox or a group.
ComputerTemplate	Pick a computer template, when you order a new computer.
OU	Pick a place in the organisation's directory from a tree. Expand a branch to go deeper.
DropDownScript	Pick from a list your IT department fetches for you when the form opens.

Choosing your approver Some programs ask you to pick the person who approves your order. Whoever you choose there receives the approval, and the order always needs an approval when you do.

3 When something is missing

The Order details form with three fields outlined in red: Enter at least 5 characters, This is required, and This must be ticked before you can order, and Please complete: Licence key, Location, Licence agreement at the bottom — What is missing is marked in red.

If you click Add to basket before everything is in place, the form stays open. The bottom line lists what to fix, for example Please complete: Licence key, Location, Licence agreement, and each field says what it needs:

Message	Fix
This is required.	Fill in the field.
Enter at least n characters.	The answer is too short.
Enter exactly n characters.	The answer must have that exact length.
This must be ticked before you can order.	Tick Yes.

The red mark disappears as soon as you change the field.

4 After you have added it

When	What you can do
Before you check out	Open the basket and click Edit order details under the program. The form opens with your answers; change them and click Add to basket again.
After you have checked out	The answers are part of the order and cannot be changed.
An approver sends it back	The program returns to your basket with the approver's message. Click Edit order details, change what was asked for, and check out again. See When an order is sent back.