Log

1 What the Log is for

Every action that SoftwareCentral takes is written to the Log with its time, the user or service account that did it, the details, the Intune tenant and a category. The Robopack check, for example, writes one line for each application it checks, and an END CHECKING ROBOPACK FOR NEW VERSIONS line when it is finished.

2 The page at a glance

The header shows the number of entries in the range shown and the time of the last update. On the right are the Auto-update choice, the Refresh button and Export CSV. The tabs, the search box, the level chips and the Filters button are below. The entries are listed in a table with pages at the bottom.

Log page with the General log tab, the search box, level chips, Filters button and the table of entries — The **Log** on the **General log** tab. The default range is the last day up to an hour from now.

3 Log tabs

Tab	What it shows
General log	All entries, from every user and from the service. Shows the User column and, with the right role, the Show debug log tick box.
Personal Log	The tasks you started yourself.
Event Log	The event logs from the SoftwareCentral server. It has no User, Importance, Category or Intune Tenant column, and it does not offer the level chips or the user and debug filters.

Which tab is shown The General log tab is shown only to roles that have it. If your role does not have it, the page opens on the tab you are allowed to use.

4 Search, levels and Filters

Search the log finds entries that contain the text you type; press Enter or wait for the search to run. The level chips choose which kinds of entry are shown. All is the default.

Chip	Shows
All	Every entry (default).
Info	Detail entries.
General	General messages.
Success	Successful steps.
Warning	Warnings.
Error	Critical and fatal errors.

The Filters button opens a panel. Filters apply as soon as you change them.

Filters panel with From and To date and time, User and Show debug log — The **Filters** panel. **Clear all filters** at the top resets it.

Filter	What it does
From and To	The time range, with a calendar and a time picker. Leave To in the future to keep new entries coming in while auto-update is on.
User	Only entries of one user. Any user is the default. It is not shown on the Personal Log tab.
Show debug log	Adds the debug entries. It is shown only to roles that can see the General log tab.

At most 10,000 entries per search The log loads at most 10,000 entries for one search. For more, narrow the From and To range.

5 Columns and buttons

Item	What it does
Icon column	The importance of the entry (info, success, warning or error). Not shown on the Event Log.
Time	When the entry was written.
User	The user or service account that caused the entry, for example SWC Service Account for the service. Shown on the General log.
Details	The message of the entry.
Intune Tenant	The tenant the entry belongs to. Shown only when Intune is enabled, and not on the Event Log.
Category	Where the entry comes from, for example Robopack or General. Not shown on the Event Log.
Auto-update	Refreshes the list every 10 seconds, 30 seconds or minute. Off by default. The choice is kept in this browser only.
Refresh (icon)	Loads the list again now.
Export CSV	Downloads the log as a CSV file. The export contains user names, so share it only with people who need it.

6 Best practices

Topic	Recommendation
Start with errors	Choose the Error chip and the last day to see what failed. Then widen the range if needed.
Search for the application	Type the application name in Search the log, for example the name of a flow, to see its whole history.
Watch a run with auto-update	Turn on auto-update while a job is running, with the 30 second or one minute interval. Turn it off again afterwards.
Use the Personal Log for your own tasks	It shows what you started, which is quicker than filtering the General log by user.
Export only what you need	Narrow the range and the chips before you press Export CSV, and remove user names if the file is shared outside the team.

7 Troubleshooting

Symptom	Cause	What to do
No log entries match your criteria. Try to adjust your search with a longer timespan.	The date range, the search text, the chip or the user filter leaves no entries.	Widen From and To, choose All, and click Clear all filters.
Fewer entries than expected	A search loads at most 10,000 entries.	Narrow the time range and search again.
Auto-update does not refresh the list	It waits while you are reading: another page, a scrolled list, selected text, an open Filters panel, a hidden browser tab or a request that is still running.	Close the Filters panel, scroll to the top and wait. New entries are marked until the next refresh. Use Refresh to load them at once.
The auto-update choice is different on another computer	The choice is stored in each browser, not on the server.	Set it again in that browser.
There is no Show debug log tick box	Your role does not have the General log tab.	Ask the administrator if you need it; see the installation guide for roles.
No Intune Tenant or Category column	The column is hidden on the Event Log, or Intune is not enabled.	Use the General log tab for these columns.
The level chips do not appear on the Event Log	The Event Log has no severity filter.	Use the General log tab to filter by level.
A Robopack entry says an import ID is not known	The API key may point to another Robopack instance, so the import ID is not known there. The version in Robopack is compared instead.	Check the Robopack API key in Robopack settings.