1 Take control of a remote computer
SoftwareCentral lets users quickly take control of remote computers with the SCCM remote control tool. Open it from Tools › Remote Control.
An administrator must configure the remote control tool before users can use it. See Remote Control Tool Configuration.
- Remote Control Tool: how it works.
- Computer Selection: choose the computer yourself.
- User Selection: choose a user and find the user's computers.
2 What has to be in place
| Requirement | Details |
|---|---|
| The viewer path | The administrator enters the path of the SCCM remote control viewer (CmRcViewer.exe) for each site under Remote Control Tool Share Path in the Settings menu. Without it, Connect does not become active. |
| SoftwareCentral on your computer | The viewer is started on your own computer through SoftwareCentral. SoftwareCentral registers itself for this automatically, unless the administrator has ticked Manually register SoftwareCentral to a URI Scheme in the Settings menu. |
| Your security role | The role decides whether you can select a Computer, a User, or both. If you only have one of them, only that option is shown. You also only find computers and users that your role may manage. |
You can also start remote control from the buttons on each computer in the Client Manager, if your role has that function.
3 Best practice
- Check that the computer is online before you connect. The marker next to the computer name shows its status.
- Give remote control only to the roles that need it. Computer selection and user selection are separate functions, so a role can be limited to one of them.
- Tell the user. Depending on the remote control settings in ConfigMgr, the user of the computer is asked to accept the connection.