1 Connect
When you click Connect, the Remote Control Tool starts. On the first screen it connects to the client. If the user of the computer has to accept the remote control, that user is asked to accept the connection.
When the connection has been established, you can use the remote computer normally. See Computer Selection and User Selection.
| If | Then |
|---|---|
| Connect is greyed out | No computer has been selected yet, or the administrator has not entered the path of the remote control viewer (CmRcViewer.exe) in the Settings menu. |
| Nothing starts when you click Connect | The viewer is started on your own computer through SoftwareCentral. Ask your administrator to check the remote control configuration; see Remote Control Tool Configuration. |
| The computer is offline | The marker next to the computer name is red. Click it to check again, and connect when it is green. |
2 Best practice
- Connect from the Client Manager or the Remote Control page with the computer selected by name, so you are sure it is the right computer.
- Tell the user before you connect if the computer is in use; the user may be asked to accept the connection.