1 Where it still works
ActiveX only runs in Internet Explorer, up to version 10. Microsoft Edge, Chrome and other modern browsers do not run it at all.
Not supported on Windows 10 and later
Do not use the ActiveX component on devices running Windows 10 or later. Use the SoftwareCentral client.
2 How the shop uses it
When the shop needs the client, it first checks whether the ActiveX component is installed in the browser. If it is, the shop uses it; if not, it starts the SoftwareCentral client. You do not have to change anything: devices that still have the component keep working, and all others use the client.
3 Moving to the client
- Put the client on a share and register it on the devices: see Installing the client.
- Remove the browser question: see Removing the browser question.
- Uninstall the ActiveX component from the devices when they no longer use Internet Explorer.
4 Best practice
- Turn on Only use SoftwareCentral Client after the client is registered on every client. Its tooltip says the client must be registered to the URI Scheme on all clients, because the normal WMI lookup is switched off.
5 Troubleshooting
| Symptom | Cause | What to do |
|---|---|---|
| “We were unable to resolve your computername - For further details, see the log.” | Neither the ActiveX component nor the client could give the computer name. | Install and register the client as described in Installing the client, then open the shop again. |
| The shop does not open after you tick Only use SoftwareCentral Client. | The client is not registered to the URI Scheme on that device. | Register the client on the device, see Installing the client. |