SoftwareCentral · Installation Manual

Update the database manually

The SoftwareCentral installer updates the database. This page does not describe a manual update. It explains what to check and what to send to support when the installer cannot complete the update.

The installer updates the database Back up first Contact support

1 The installer updates the database

You do not run a query or a script on the database server to update SoftwareCentral.

The database is updated by the SoftwareCentral installer when you update SoftwareCentral. See Update SoftwareCentral and Updating the SoftwareCentral database.

2 Back up first

Take a backup before you start any update.

Before updating the database it is highly recommended to take a backup. If you do not take a backup of the database, you will be unable to roll back to the current version after the update.

3 If the installer cannot finish

Collect the details below and contact SoftwareCentral support. Do not change the database yourself.

  1. Check that the account the service runs under has read, write and execute permissions on the SoftwareCentral database (not needed for Azure SQL). See Prerequisites.
  2. Note the message the installer shows, and the database version from the message "The database is currently at version X.Y" if SoftwareCentral shows it.
  3. Note the version of SoftwareCentral you are installing.
  4. Contact SoftwareCentral support with these details.
Your backup Keep the backup until the update has been checked. It is the only way back to the current version.

4 Best practice

  • Back up before every update. Without a backup you cannot roll back to the current version.
  • Keep the database permissions. The service account needs read, write and execute permissions on the SoftwareCentral database (not Azure SQL).
  • Write down the messages. The exact text of an installer or SoftwareCentral message helps support find the cause quickly.
  • Check the version after the update. The "not up to date" message stops when the database and the program are at the same version. See Updating the SoftwareCentral database.

5 Troubleshooting

SymptomCauseWhat to do
"The database is not up to date. The database is currently at version X.Y - Please update the database to version A.B" The database is older than SoftwareCentral. See Updating the SoftwareCentral database, then update SoftwareCentral.