License Report Viewer

1 Open a report

All license reports can be viewed in the License Report Viewer. Open the Licenses menu and go to the license reports page, which is headed License reports.

Find the report in the list. The search box filters the list by name. Click View Report on the report's row. The report window opens.

License reports page with the Add new report button and a quick find box on the left, and the Name column with one report row, 7-Zip, and the links View Report, Edit and Delete on the right. — Click **View Report** to open a report. **Edit** and **Delete** are shown only to roles that may change reports. **Add new report** is shown only to the same roles.

The roles decide what you see on this page. A role with the view license reports right sees View Report. A role with the manage license reports right also sees Add new report, Edit and Delete.

2 The report window

The window is titled with the name of the report. Under the title is the description of the report.

The result is a grid. The columns depend on the kind of report. When the report includes the primary users of a computer, a Primary Users column is shown. For most kinds of report the rows are grouped by program, and each group line shows how many licences are in use and how many are in total.

License report window titled 7-Zip with the grid columns Computer Name, Program Name and Install Date. A group line reads Licenses in use for program with the number in use and the total. The buttons Export To PDF, Export To Excel and Close Report are at the bottom. The computer names are masked. — The report window. Use **Export To PDF** or **Export To Excel** to save the result, and **Close Report** to close the window. The computer names in this picture are masked.

The report is read for the ConfigMgr site that is selected for you. If the site is wrong, the numbers are wrong.

3 Export the report

Here the report can be exported to PDF or Excel.

Button	What it does
Export To PDF	Saves the grid as a PDF file, with the report name as its title.
Export To Excel	Saves the grid as an Excel file.
Close Report	Closes the report window. Nothing is saved.

4 Best practice

Give the view and manage rights separately. Only people who build reports need the manage license reports right. Everyone else only needs the view right.
Check the site before you trust the numbers. The report reads the ConfigMgr site that is selected for you, so a wrong site gives wrong counts.
Treat exported files as confidential. The grid shows computer names, and the primary users when the report includes them.
Read the group line first. It shows the licences in use against the total, which is the figure to act on.

5 Troubleshooting

Symptom	Cause	What to do
The license reports page cannot be opened	The license module is not enabled for this installation, so access is refused.	Ask your SoftwareCentral administrator to enable the license module.
"No items match your criteria"	The search box filters out every report.	Clear the search box.
"No matches." in the report window	No computer matches the report's filters.	Ask whoever maintains the report to check its filters.
The Log shows "Failed to display report. <report name>."	The report could not be read when it was opened, so the window stays empty.	Open the Log and read the entry's details. Check the ConfigMgr site connection, then open the report again.
The Log shows "Failed to export licenses '<report name>'"	The export did not finish.	Try the export again. If it fails again, read the Log entry's details.